Return, Refund & Exchange Policy

Effective Date: October 2025

Welcome to Kidudox Services — an electronics and lifestyle brand operated by KIDUDOX SERVICES PRIVATE LIMITED. We value your satisfaction and strive to ensure that every purchase meets your expectations. This Return, Refund & Exchange Policy explains how we handle returns, exchanges, and refunds for products purchased on our website kidudoxservices.shop.

1. Eligibility for Returns

We accept return or exchange requests under the following conditions:

• Items must be returned within 7 days of delivery.
• Products must be unused, unaltered, and in original packaging with all tags intact.
• Electronic items must include all accessories, manuals, and warranty cards.
• Proof of purchase (order number or invoice) is required for all returns.

2. Non-Returnable Items

We do not accept returns or exchanges for the following:

• Items marked as “Final Sale” or “Non-Returnable.”
• Opened or used electronic items.
• Customized or personalized products.
• Items damaged due to misuse, negligence, or improper handling by the customer.

3. Refund Process

Once your returned product is received and inspected, we will notify you of the refund status via email. If approved, refunds will be processed as follows:

• Refunds will be issued to the original payment method within 7–10 business days.
• Shipping charges and COD fees (if applicable) are non-refundable.
• In case of payment failure or delays, please contact your bank or payment provider.

4. Exchange Policy

If you wish to exchange a product for a different model or color, please contact us at contact@kidudoxservices.shop within 7 days of delivery. Exchanges are subject to product availability and inspection.

5. Damaged or Defective Products

If you receive a damaged or defective item, notify us within 48 hours of delivery with photos or videos as proof. We will arrange for replacement or refund after verification.

6. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item). We recommend using a reliable courier service with tracking details.

7. Contact Information

If you have any questions about our Return, Refund, or Exchange Policy, please reach out to us:

Ordinome Gadgets (ORDINOME SERVICES PRIVATE LIMITED)
GROUND FLOOR, Building No./Flat No.: E-36, SECTOR-03,
Noida, Gautambuddha Nagar, Uttar Pradesh, 201301
📧 contact@kidudoxservices.shop
📞 (+91) 7802839944
🌐 https://kidudoxservices.shop/

© 2025 Ordinome Gadgets. All Rights Reserved.